Strollers Double Strollers Travel Systems Home Gear Activity Products Support
- 1 Support
- 1.1 Q: Where do I find my product information?
- 1.2 Products
- 1.3 Q: What is the warranty for my product?
- 1.4 Q: How do I obtain a replacement part?
- 1.5 Q: How to register my product?
- 1.6 Q: What Baby Trend products are under recall?
- 1.7 Q: What steps should I take if my Baby Trend product is on a Safety Notice or Recall list?
- 1.8 Q: Where do I find my instruction manual?
- 1.9 Q: Shipping Policy
- 2 Purchasing
- 2.1 Q: Can I exchange or return an item I”ve purchased from lisbdnet.com?
- 2.2 Q: How do I check on the status of my order?
- 2.3 Q: How will my order be shipped?
- 2.4 Q: How do I cancel my order?
- 2.5 Q: Do you ship outside the United States or to any APO or FPO address?
- 2.6 Q: What form of payments do you accept?
- 3 Car Seats
- 3.1 Q: Where is the best place to place the car seat in my vehicle?
- 3.2 Q: What is the lifetime expectancy of my car seat?
- 3.3 Q: How do I know my harness is correct?
- 3.4 Q: How do I know if my seat is FAA approved?
- 3.5 Q: Should I replace car seat if I was in a minor accident?
- 3.6 Q: How do I clean my seat?
- 3.7 A: Check your car seat owner’s manual under care & maintenance section. Fabrics should be spot cleaned with mild soap and water. Use damp cloth to wipe down.
- 3.8 Q: Where is the car seat instruction manual?
- 3.9 Q: Installation update with Ally 35 Infant Car Seat instruction manual?
- 3.10 Q: My Ally 35 Car Seat “base” recline handle was pushed inward, what should I do?
- 4 Joggers
- 4.1 Q: What car seats are compatible with your jogging strollers?
- 4.2 Q: Are Baby Trend Joggers compatible with other Brands of car seats?
- 4.3 Q: How do I install the front wheel of my jogger?
- 4.4 Q: Jogger Cleaning Care
- 4.5 Q: The wheels on my jogger won’t hold any air. How can I replace them?
- 4.6 Q: How do I check if my tire is damaged or just needs air?
- 4.7 Q: What should I use to inflate my jogger wheels?
- 4.8 Q: What is the recommended tire pressure?
- 4.9 Q: What are the cleaning recommendations for my jogger?
- 4.10 Q: What is the weight and height limit for my jogger?
- 4.11 Q: What is the weight of the Expedition Race Tec™ jogger?
- 4.12 Q: Can I add a seat or platform to my jogger for another child?
- 4.13 Q: My double jogger has a bumper bar. Is it possible to add a snack tray or cup holder?
- 4.14 Q: My double expedition jogger did not come with a child tray or bumper bar. Can I add one of these?
- 4.15 Q: When to lock the joggers front swivel wheel?
- 4.16 Q: I”m having difficulty with the front wheel on my jogging stroller. What should I do?
- 4.17 Q: What is the recommended age for jogging with Baby?
Baby Trend understand parents may have concerns about maintaining your child’s seat during COVID-19 to safely transport your child. Baby Trend recommends following the guidelines provided by JPMA (Juvenile Products Manufactures Association) and AAP (American Academy of Pediatrics) https://www.jpma.org/news/news.asp?id=501913 or
Q: Where do I find my product information?
Jogger / Stroller: on the left inside rear (frame) near left rear axle. Exception: Tango strollers are located under the front footrest
Nursery Center / Playard: underneath the Playard, on the support frame bar (facing inward)
Highchairs: underneath the plastic seat
Walkers: underneath the plastic tray
Bouncer: on the music box
Car Seats: underneath the bottom of the carrier seat
Base: under the bottom of the base
Backpack: on the metal frame
Gates: on the bottom part of frame
Wagon: under the wagon frame (long side)
Travel Systems: Refer to car seat, base, or jogger
See Sample image of model sticker
Q: What is the warranty for my product?
Q: How do I obtain a replacement part?
A: If you need a replacement part contact our Customer Service Support at 1-800-328-7363 for help. Warranty replacement parts, see Limited Manufacturer”s Warranty for details https://lisbdnet.com/pages/limited-warranty
Q: How to register my product?
A: Go to the menu options at top of webpage and select from the support pull down menu. To register your car seat or travel system or other products, https://lisbdnet.com/pages/product-registration or download the Baby Trend app through your google play or in-app store
Q: What Baby Trend products are under recall?
A: Information about product recalls or safety notifications visit https://lisbdnet.com/pages/safety-notices or contact our customer service at 1-800-328-7363 for additional help
Q: What steps should I take if my Baby Trend product is on a Safety Notice or Recall list?
A: If your product, Model Number and Manufacture Dates appear on the safety notice or recall list, discontinue use of the item immediately. DO NOT return item to store! Contact our Customer Service at 1-800-328-7363 for details about your notice or recalled item. Customer service will help guide you through the steps. Recall items required to return to Baby Trend will be issued an Authorization number before returning your item. Recommend writing the Return Authorization Number obtained from customer service on the outside of your returning package.
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Q: Where do I find my instruction manual?
A: Locate the support pull down menu options and click on the link for product instruction manuals. If unable to locate your manual contact customer service at 1-800-328-7363 for help.
Q: Shipping Policy
A: Products and replacement parts ship Ground Service for contiguous U.S. only (excluding Alaska and Hawaii)
We DO NOT ship to P.O. Boxes, APO, FPO or DPO addresses.We DO NOT ship to international or U.S. Territory addresses.
Note: Express shipping services may require additional fees or may not be available for your location.
Q: Can I exchange or return an item I”ve purchased from lisbdnet.com?
A: Yes, contact weborders
lisbdnet.com request and receive a Returns Authorization number (RA#). Products purchased from lisbdnet.com and returned an authorization number will NOT be accepted. Please see our return policy for more details https://lisbdnet.com/pages/return-policy
Q: How do I check on the status of my order?
A: Order confirmation will be sent right after order is placed. Please check your email inbox including Spam (Junk mail) folder. Email us at weborders
lisbdnet.com for order status. Please DO NOT place another order until you contact us about the status.
Q: How will my order be shipped?
A: Orders are typically shipped within 1-3 business days from our warehouse in California. Business days are Monday to Friday, excluding federal and corporate holidays. Processing time depends on the shipping address and shipping method you choose. The shipping times are NOT guaranteed and may be affected by weather, errors on the part of the courier, etc.
Q: How do I cancel my order?
A: To cancel your order, please email us first at weborders
lisbdnet.com We will make every attempt to cancel your order. However, if the order has already shipped, we will be unable to cancel. You’ll need to follow the process for returns. See our return policy for more details. https://lisbdnet.com/pages/return-policy
Q: Do you ship outside the United States or to any APO or FPO address?
A: Currently we only ship within the contiguous United States ONLY excluding Alaska and Hawaii. See shipping policy
Q: What form of payments do you accept?
A: We accept all online payments from major credit cards or PayPal. For assistance with your purchase processing email weborders
Q: Where is the best place to place the car seat in my vehicle?
A: Recommend is rear center however refer to the vehicles owner’s manual for the seating locations. Some seating locations may not be available to safely install your child’s seat. Contact customer service for additional help at 1-800-328-7363
Q: How do I know if my car seat is compatible with your stroller?
Refer to compatibility chart https://lisbdnet.com/pages/compatibility
Q: What is the lifetime expectancy of my car seat?
A: Verify the manufacture date of your item and car seat type.
Infant car seat & base – expires within 6 yearsPROtect Convertible – 7 yearsTrooper 3 -in- 1 Convertible – 7 yearsHybrid – 6 years (Stage 1 & 2)Hybrid Backless Booster – 10 yearsYumi Booster & Yumi 2-1 – 9 years
Q: How do I know my harness is correct?
A: The harness should be snug on the child and not loose. To check the harness, place your finger and thumb on the webbing near the child’s shoulder and pinch together. Repeat this at the child’s waist. If your able to pinch together check the harness adjustment and tighten if necessary. Check the car seat owner”s manual for more information or contact customer service at 1-800-328-7363 to speak with a CPST.
Q: How do I know if my seat is FAA approved?
A: Car seats that are FAA approved are listed on the car seat labels and / or the manual. Use the reference below or contact customer service for help at 1-800-328-7363
All Baby Trend infant seatsConvertible PROtectTrooperHybrid w/Harness (stage 1 only)
Q: Should I replace car seat if I was in a minor accident?
A: Discontinue the use of the seat immediately after an accident. Yes, the car seat should be replaced if involved in an accident no matter how minor. A collision could cause unseen damage and using it could result in serious injury or death. (See proper disposal of damaged or expired seat).
Additional bases are available through authorized sellers, https://lisbdnet.com/pages/where-to-buy or check available options on https://lisbdnet.com/collections/car-seats
Q: How do I clean my seat?
A: Check your car seat owner’s manual under care & maintenance section. Fabrics should be spot cleaned with mild soap and water. Use damp cloth to wipe down.
Do NOT use bleach!
Dry all parts in cool dry place before re-assembling car seat. Do NOT place the seat fabrics, harness, or plastic pieces in the dryer. Avoid direct Sunlight as this may deform the plastic.
Q: Where is the car seat instruction manual?
A: The placement of the manual may vary with model types, use reference listed below to locate or download a copy of your manual click here https://lisbdnet.com/pages/product-manuals
EZ Flex Loc 30, EZ Flex Loc 32, Secure 30, Secure 35 – stored under the bottom of car seat
Ally 35 – located inside pocket under seat cover
PROtect Convertible – located inside pocket under seat cover
Trooper 4-in-1 Convertible Car Seat – located inside pocket under seat cover
Hybrid 3-n-1 Combination Booster Seat – located inside pocket under seat cover
Hybrid – No Back-Booster
Q: Installation update with Ally 35 Infant Car Seat instruction manual?
A: You can download the Ally™ 35 Infant Car Seat instruction manual here: ALLY_35_030819U.pdf
Important Safety Information Recent Owner’s Manual Updates:
Ally™ 35 Infant Car seat
If you cannot locate your owner”s manual, please contact Baby Trend’s Consumer Service department at 1-800-328-7363 for a replacement or you may download online.
Owner”s Manual Download: Ally 35 infant car seat
Q: My Ally 35 Car Seat “base” recline handle was pushed inward, what should I do?
A: If the recline handle was pushed inward past the retention detents, a reassembly of the recline handle and spring will be necessary.
Manual download to re-assemble the base recline handle: ally_35_adjustment_insert_102218_vr_2.pdf
Watch video to re-assemble the base recline handle: https://youtu.be/Jggc8vQI-X4
For additional assistance, please contact Baby Trend’s Consumer Service department at 1-800-328-7363
Q: What car seats are compatible with your jogging strollers?
A: Refer to the information listed below, for all other models contact our customer service for help at 1-800-328-7363
Single Expedition joggers with child tray attachment – recommend EZ Flex Loc 30/32, Secure 32/35 car seatSingle Expedition “Race Tec” – Ally 35Pathway 35 – Ally 35, EZ Flex LocPro Steer – Ally 35Double Navigator – EZ Flex Loc 30, EZ Flex Loc 32 (no snap tech)Double Navigator Lite – EZ Flex Loc 30, EZ Flex Loc 32, E-Shift, Secure 32, Secure 35Manta Snap Tech jogger – EZ Flex Loc, or Secure 32/35 w/ Snap Tech adaptersTravel System – use original seat it was combined with
Q: Are Baby Trend Joggers compatible with other Brands of car seats?
A: No, Baby Trend joggers are designed to fit Baby Trend car seats only and do not recommend using with any other Brand. For additional information contact our customer service at 1-800-328-7363
Q: How do I install the front wheel of my jogger?
A: If you have any problems of installing your jogger”s front wheel, refer to Jogger Front Wheel Attachment.pdf and your jogger”s instruction manual.
Q: Jogger Cleaning Care
A: Care instructions are listed below however you may also refer to tags on stroller or review the instruction manual that came with your item.
Cleaning instructions; To clean use only mild household soap or detergent and warm water on a sponge or clean cloth.Check your stroller for loose screws, worn parts, torn material or stitching on a regular basis. Replace or repair parts as needed.Discontinue use of stroller should it malfunction or become damaged and contact customer service at 1-800-328-7363 for help.
Q: The wheels on my jogger won’t hold any air. How can I replace them?
A: If your jogger wheels are no longer holding any air, the innertube inside the wheel may need to be replaced. Our jogging stroller wheels are like bicycle tires. To replace the inner tube, contact our customer service parts at 1-800-328-7363 or check with a retail store for similar bicycle wheel accessories or a local bike shop. The standard inner tubes used for our joggers are 12” (front wheel) and 16” (rear wheel). Contact customer service for additional questions about the types of wheels for you jogger as types may vary.
Q: How do I check if my tire is damaged or just needs air?
A: Deflate the inner tube before removing outside rubber tire from rim. Refill the inner tube with air then use a spray bottle (with water and mild soap) and check for small punctures. Replace inner tube if necessary.
Q: What should I use to inflate my jogger wheels?
A: The tires should be inflated using a standard bicycle style hand air pump to inflate the tires 20 to 25 PSI. Some joggers may have limited space to place the air hose, therefore a flexible nozzle is recommended. Refer to product manual or the wheel for additional instructions.
Q: What is the recommended tire pressure?
A: The recommended tire pressure is 20 to 25 PSI for each tire. We recommend that you only use a hand pump designed for bicycle tires to inflate your wheels. Air compressors could damage the inner tube inside the wheel and therefore are not recommended.
Q: What are the cleaning recommendations for my jogger?
A: Do not machine wash. To clean, use only mild household soap or detergent and warm water on a sponge or clean cloth. Do not soak material and do not use bleach. To clean the stroller frame, only use mild soap and water.
Q: What is the weight and height limit for my jogger?
A: Our joggers have a maximum weight limit of 50lbs and height limit of 42 inches. Some joggers may vary, refer to the product instruction manual for the specific limits of your jogger.
Q: What is the weight of the Expedition Race Tec™ jogger?
A: The approximate weight is 25 lbs.
Q: Can I add a seat or platform to my jogger for another child?
A: No, adding additional non-approved accessories may change the balance of the stroller and cause hazardous unstable conditions.
Q: My double jogger has a bumper bar. Is it possible to add a snack tray or cup holder?
A: No, Only the original parts may be replaced on your jogger if available. No additional add-on accessories are available.
Q: My double expedition jogger did not come with a child tray or bumper bar. Can I add one of these?
A: No, Child tray or bumper bar is unavailable as an add-on accessory.
Q: When to lock the joggers front swivel wheel?
A: It”s important to lock the jogger front wheel(s) when used for activities other than strolling. Review the warnings listed in the jogger instruction manual for safe and proper use.
Q: I”m having difficulty with the front wheel on my jogging stroller. What should I do?
A: Maintain your item
Check the wheel tire pressure is correct, recommend is 20 to 25 PSI, depending on the size of the tire. Only use a tire pump when inflating the wheels with air. Recommend to NOT use an air compressor as it may overinflate the wheels.Check the front wheel hardware is properly assembled and tighten. The axle nuts and retainer plates located on both the inside and outside of the axle should be tighten before use.Most joggers have a housing nut attached. This is located under the front fender and connects the swivel fork to the frame. To check the housing nut, remove the fender and use a crescent wrench if you need to tighten, check your manual for instructions. NOTE: it’s important not to over tighten the housing nut. For more details, please refer to your manualCheck your item for any missing, or broken parts on the product. Check front and rear wheels parts are secure before use. Contact customer support for replacement parts at 1-800-328-7363.
Q: What is the recommended age for jogging with Baby?
A: Recommend child is at least 6 months old before placing in a jogger seat. Following the guidelines and recommendations of AAP (American Academy of Pediatrics) studies. Consider the child’s development and check with your family pediatrician before use.
Shaken Baby Syndrome – AAP recommends that even mild shaking can cause this type of problem. So uneven or rough terrain may cause the baby”s head to shake excessively.Baby”s Neck Strength- This is usually not fully developed until the child is around 6 months of age thus jogging can cause the child”s head to move or fall forward into a dangerous position.Harness Adjustment – The requirements under the ASTM (American Society for Testing and Materials) Standards are limited on the height adjustments at 10, 12.5 and 15 inches. 95% of children that are at least 6 months of age will be able to use the 10-inch height level.